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CLOSEPEOPLE HELP CENTER

1. Is Closepeople another encounter website?
2. Do Closepeople services have any cost?
3. Do I have to fill out the registration form to use Closepeople’s Search Engine?
4. Is it dangerous to fill out the whole Closepeople registration/Footprints form?
5. Who will see my Life Footprints?
6. If there's a person I don't want to have contact with, what can I do?
7. If I enter not too much information about me in my Footprints, will the search engine still work?
8. Will I have a contact list in Closepeople?
9. If I only have not too much information when attempting to make a search, How can I search for that person?
10. Do I need to be a college student or a student of any other kind of educational institution in order to give my information to Closepeople?
11. If I don't enter my relatives' or family's information, am I still able to be in Closepeople?
12. Can I omit a school or a work place? Because I´m not interested in having contact with some places.
13. How can you verify the identity of the person that is sending a request to you?
14. How to  know who I can give my address or phone number to?
15. Will Closepeople ever ask me for my password via e-mail?
16. Do I have to be 18+ years old in order to use Closepeople Services?
17. How do I know if somebody is looking for me?
18. What can you tell me about my Life Footprints' photo?

1. Is Closepeople another encounter website?
NO, because Closepeople is a place where you can keep in touch with the people you've met through your whole life, real people (relatives, friends, workmates, and so on). Because your Footprints have personal information about you, only people who really know you will contact you.

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2. Do Closepeople services have any cost?
NO, not at all, our search services are totally free. There is not another way to do this, if we want the whole world to be inside of our system. Later, we will develop more services, through sponsorship; we will do our best to avoid transferring any cost to you.

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3. Do I have to fill out the registration form to use Closepeople’s Search Engine?
YES, because our system depends on the data given by users.

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4. Is it dangerous to fill out the whole Closepeople registration or Footprints form?
No, because we never ask you for addresses, phone numbers, financial information or any other kind of sensitive data about you. When you know exactly who your contact is, you can give this information to that person, but this can be done only by you.

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5. Who will see my Life Footprints?
Your Life Footprints are only used for search affairs; they will never be visible to others, except your name, gender, age city and country of birth. The rest of your information (which as a matter of fact is optional), is hidden, and will be used only for search criteria to display the information listed above when somebody is looking for you.

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6. If there's a person I don't want to have contact with, what can I do?
Don'´t worry, you just use your Footprints normally. Remember that you only accept the people you want to, besides, you can manage your contacts and you can keep in your list only the people you know.

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7. If I enter not too much information about me in my Footprints, will the search engine still work?
The system we've designed is excellent, and sometimes it will work with at least 7 fields, but the more information you give to us, the easier it is for other people to contact you.

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8. Will I have a contact list in Closepeople?
Yes of course. You will have a list with your Closepeople contacts. Each contact will contain its nickname, age, gender, city-country of birth and real name... real people... people that have been in contact with you through your life.

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9. If I only have not too much information when attempting to make a search, How can I search for that person?
The best thing you can do is to fill out the search form with everything you remember, if you are not sure about any information, use it anyway, maybe in the results set the person you are looking for can show up.

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10. Do I need to be a college student or a student of any other kind of educational institution in order to give my information to Closepeople?
No, Closepeople is intended to be available to the whole world.

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11. If I don't enter my relatives' or family's information, am I still able to be in Closepeople?
Yes you are, but you won't be visible to people who are looking for you through that information.

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12. Can I omit a school or a work place? Because I'm not interested in having contact with some places
Of course you can, but, think again, you have no idea who's looking for you. Besides, if you don't want to get in touch with that person, either you decline his/her request or you just delete that person from your contacts.

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13. How can you verify the identity of the person that is sending a request to you?
If you think you know that person, you could search for that same person. If you get good results ( the same nickname ), the most probable thing is that he/she is the person you know.

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14. How to  know who I can give my address or phone number to?
It's up to you. We suggest searching for the person that is sending a request to you, just to be sure. Besides, before giving sensitive data such as an address or a phone number, you can use Closepeople’s messages service to be sure who that person is.

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15. Will Closepeople ever ask me for my password via e-mail?
NO, Closepeople will NEVER ask you for your password in any way, either an email or a phone call or traditional mail. Be careful because when this happens, you could be a potential victim of phishing or social engineering.
Closepeople will only send emails to you in these cases:

  1. When you receive a friend request
  2. When you receive a new message from one of your contacts
  3. When you use our password recovery system. In this case, a new password will be sent to you to the email address you provided us when registering.
  4. When Closepeople has some announcements we want to share with you

Otherwise, you will never get an email from us. If any person, job agency or entity different from Closepeople asks you for your password, financial information or another kind of sensitive data about you, please let us know. Report them to abuse@closepeople.com

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16. Do I have to be 18+ years old in order to use Closepeople Services?
No, Everybody can use Closepeople Services. We do this because life is weird sometimes, and even kids are missing. These kids could have been separated from their parents when they were born. We want family and friends to be reunited again.

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17. How do I know if somebody is looking for me?
Please visit Closepeople frequently to check if you have new requests from other users for you to be their friend. Anyway, we will send a notification to your Email address to tell you that somebody wants to be your friend. WE SUGGEST THAT YOU CHECK IF CLOSEPEOPLE EMAILS DON'T GO TO YOUR UNWANTED - TRASH - BULK FOLDER.

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18. What can you tell me about my Life Footprints' photo?
Your Life Footprints' image (photo) is an optional feature we have created in order to help other people to find you in an easier way.

If you have an image in your Life Footprints, it will appear in small size (but large enough for other people to recognize you) in the search results set. On the other hand, your contacts will be able to see this photo in original size with a single click.

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Questions and/or doubts? E-mail us to info@closepeople.com